Shipping policy
At Storyami, we believe that a great shopping experience extends beyond the moment you place an order. Our fulfillment process is designed to ensure that every package is prepared carefully and delivered as efficiently as possible.
Order Confirmation
Once your order has been successfully placed, you will receive an email confirmation containing the details of your purchase. This confirmation indicates that your order has entered our processing queue.
Preparation & Processing
Our team begins preparing orders shortly after they are received. Most orders are processed within 1 to 3 business days.
Processing times may occasionally be extended during periods of high demand, seasonal promotions, public holidays, or unforeseen logistical circumstances.
Shipping & Delivery
After processing, your order will be dispatched through one of our trusted shipping partners.
Estimated delivery times:
- Italy: 5–12 business days
- European Union: 6–15 business days
- United Kingdom: 6–15 business days
- United States & Canada: 7–18 business days
- Australia & New Zealand: 7–18 business days
- Other International Destinations: 7–21 business days
Please note that delivery estimates are provided as guidelines and may vary depending on local courier operations and customs procedures.
Tracking Your Package
When tracking is available, customers will receive a shipping confirmation email containing tracking details.
Tracking updates may require several days to appear after shipment has been handed to the carrier.
Customs & International Deliveries
For international shipments, customs authorities may apply duties, taxes, import charges, or clearance fees according to local regulations.
These charges are determined by the destination country and remain the sole responsibility of the customer.
Delivery Delays
Although we work closely with reliable logistics partners, delays may occasionally occur due to weather conditions, customs inspections, transportation disruptions, or circumstances beyond our control.
Storyami cannot guarantee exact delivery dates but will always assist customers in monitoring delayed shipments.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package can be resent.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Our support team will work directly with the carrier to investigate the issue and seek an appropriate resolution.
Contact Information
Storyami
Owner: Concetta Rita Mirabella
Address: Via Degli Oleandri 8, 95019 Zafferana Etnea CT, Italy
Email: storyami@outlook.com
Phone: +39 3477427266