FAQ's

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information whenever available.

How long does shipping take?

Most orders arrive within 5-21 business days depending on the destination country and local carrier operations.

Can I modify my order after placing it?

If your order has not yet entered the fulfillment process, we may be able to make changes. Please contact us as soon as possible after placing your order.

What if I entered the wrong shipping address?

Contact us immediately. While we will do our best to update your information, we cannot guarantee changes once an order has been processed.

Are your products true to size?

Our garments are designed to offer a comfortable and flattering fit. We recommend reviewing the product description and sizing information before purchasing.

Do you offer international shipping?

Yes. We proudly ship to many countries worldwide.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and include photos of the item and packaging. Our team will review the issue and assist you promptly.

Will I receive the exact color shown in the photos?

We make every effort to display product colors accurately. However, slight variations may occur due to screen settings and lighting conditions.

How do I contact customer support?

You can reach us anytime at storyami@outlook.com and our team will be happy to assist you.

Why choose Storyami?

Because we focus on feminine, versatile, and wearable fashion designed to make everyday dressing simple, elegant, and enjoyable.